We’re always looking for great talent and fresh perspectives. Send resumes and cover letters to DesignInHealth@dellmed.utexas.edu
As a Systems Designer at the Design Institute for Health, you will work with subject matter experts and other designer roles (such as product designers, service designers, environments designers, organization designers, and communication designers) on multiple projects to establish new value exchanges and directions with a key goal to redefine and communicate how a coordinated system delivers health to a community.
Systems Designers work at the intersection of complex systems—those with conflicting priorities and incentives, messy value exchanges, and challenging behaviors—and people. A Systems Designer combines the ethnographic bent of a design researcher and the big-picture perspective of a systems thinker, and brings them together with the healthy dose of doing/making skills that you might find in a designer. In representing systems and the people that operate within them the way they exist today and the way they might tomorrow, Systems Designers help create a more nuanced understanding of the complexities of systems and the needs of those within them; iteratively act upon the system by creating new exchanges, nodes, or other interventions in a low-cost way; and foster transparency which allows new perspectives to be brought to bear to collectively solve the toughest challenges.
If you are someone who has worked in public health, the financial sector, service operations, environmental sciences, industrial engineering, or other fields that revel in complexity, and you love getting your hands dirty to make things better, this may be a good role for you.
If you are a practicing designer who always considers the upstream and downstream impact of your work and the broader context in which it exists, and you love designing the products, interfaces, services, or spaces that shift whole ecosystems, this may be a role for you.
If you’re already familiar with healthcare, that’s a plus. Likewise, if you have a deep skillset in making—and we’re talking everything from standing up new service offerings to building physical prototypes to crafting communications campaigns—that’s a major plus.
Contribute and potentially lead projects with systems design needs.
Create content that satisfies specific project deliverables around systems design.
Work with designers of diverse backgrounds to efficiently assimilate systems design methodology to meet project demands.
Define and execute project plans with systems design activities and deliverables.
Collaborate with diverse internal and external partners to establish and deliver on shared goals.
Measure project results and return on investment in a meaningful, clear, and creative manner.
Advance the discipline of systems design in healthcare and disseminate related information.
Other related duties as assigned.
Must have a Bachelor’s or Master’s degree in human-centered design, industrial engineering, or a closely associated degree.
Must have a minimum of 5 to 7 years of professional work experience in systems design, user experience design, or related field.
Must have a multi-disciplinary skillset to lead teams in both projects and content creation
Must have demonstrated experience in program leadership, consultative roles, and partner management.
Must have demonstrated experience contributing to design projects throughout the phases including problem identification, strategy development, design research, synthesis, ideation, prototyping, and implementation.
Must have demonstrated ability to bring design ideas to fruition with realized examples of product/service/systems as evidence of such.
Must have excellent presentation and written communication skills.
Priority will be given to candidates with previous design studio / consultancy experience.
Priority will be given to candidates with previous healthcare and health/wellness experience.
Support the successful delivery of the Design Institute for Health’s engagements with our partners to help ensure engagements are run on time, on budget, and exceed our partner’s expectations. The design project manager plays a critical liaison role between the business and creative needs of our work. Depending on candidate’s experience, they may perform different levels of management responsibilities on different engagements depending on their size and complexity.
Contribute to the planning and creation of scope, budget, and schedule for potential engagements
Help with the execution of legal contracts and subcontractor agreements related to engagements
Nurture solid business relationships with key partner stakeholders
Help prepare for, facilitate, and follow-up on key engagement meetings
Track, communicate, and ensure the business health of engagements with mature tools and techniques
Support the administrative needs of engagements around meetings, time tracking, invoicing, etc.
Ensure engagement assets are properly stored and communicated on Box and using other tools
Assist leadership with risk mitigation and issue resolution on engagements
Conduct engagement post-mortems and propagate learnings for the benefit of new ones
Support new partner and business development initiatives
Stay abreast of the latest design principles, activities, deliverables, methodology, etc. to effectively manage engagements.
Other related functions as assigned.
Bachelor’s degree in business, engineering, design, or an applicable degree and 5 years of professional design project management work experience; or a Master’s degree and 3 years of professional design project management work experience. Must have experience working in a relevant business environment such as a design studio or a design arm of a corporation. Must have a demonstrated understanding of human-centered design methodology, activities, and deliverables across all lifecycle phases. Must have a demonstrated ability to exercise resourcefulness and good judgment in a fast-paced environment
Must have the ability to manage multiple streams of work and multiple engagements at once. Must have excellent communication and presentation skills. Must be very detail-oriented. Must have a passion to manage engagements focused on health, wellness and community. The Dell Medical School is especially interested in qualified candidates who can contribute to diversity and excellence within the learning health system. At the Dell Medical School we strive to create a vital, inclusive health ecosystem. To ensure alignment, we follow these fundamental values: https://dellmed.utexas.edu/culture. Relevant education and experience may be substituted as appropriate.
Priority will be given to candidates with previous experience conducting design project management work in health-related environments. Priority will be given to candidates with exposure to agile development methodology and a solid understanding of technology.