- Exploration of modern methodology, technology and techniques to better understand patient perspective.
- Capturing and measuring existing patient experiences is the bedrock for innovation and change.
- Finding the right methods to truly empathize with patients in context is crucial for customized experiences that resonate as success solutions.
The annual HXD conference provides a unique crossroads for a diverse community of executives and practitioners in design, innovation, research, strategy, and technology to help accelerate the transformation of our health care system. Attracting over 500 visionaries across the health ecosystem, this two-day mix of inspiring presentations, workshops, and discussion will help drive real world change. Mad*Pow founded the Health Experience Design Conference nine years ago and since that time it has become the leading conference advocating for person-centered experience innovation in health.
Along with many other industry leaders, the Design Institute for Health is pleased to have Kijana Knight-Torres hosting a session over the topic “Measuring the Patient Experience” at 10:30am on Wednesday, June 27th.
She will guide participants through an exploration of modern methodology, technology and techniques to better understand patient perspective. Capturing and measuring existing patient experiences is the bedrock for innovation and change. Finding the right methods to truly empathize with patients in context is crucial for customized experiences that resonate as success solutions.
Check out the full schedule.
Kijana Knight-Torres is the lead design researcher at the Design Institute for Health within the Dell Medical School at UT Austin. She is focused on improving the human experience through empathy, strategy, and design. Throughout her career, she has worked to enable people to live their best lives. Her approach includes deep listening and observation of people in their natural habitats, comprehensive synthesis, and telling compelling and engaging stories. Kijana believes that doing the work to build compassionate connections can empower people to help themselves and each other in meaningful ways. She has helped a variety of companies and organizations, large and small, form successful human-centric design strategies.
Kijana has a B.S. in Computer Science from Rice University and a M.S. in Information Studies from UT Austin. Prior to Dell Medical School, she was the Director of Insight and Strategy at Idean and Principal User Experience Researcher at projekt202.